Manage Your Membership

Use the info below to determine the best membership option for you. Update your account or billing information, register for programs, or make a payment:

Membership Cancellation and Hold Policy

To ensure a seamless experience, we encourage all members to submit cancellation requests by the 25th of the month prior to the next billing cycle. This ensures your membership is not automatically renewed for the upcoming month.

Key Details:

1. Billing Schedule: Membership dues are charged on the 1st of each month.

2. Cancellation Deadline:

   • To avoid the next month’s charge, submit your cancellation request no later than the 25th of the current month.

   • Cancellation requests made after the 25th will still be processed but may result in a charge for the upcoming month.

3. Cancellation Process:

   • Cancel online via your member portal. You will receive email confirmation once the membership is cancelled.

   • Call or visit our customer service desk during business hours.

   • Email membership@ithacaymca.com to request cancellation of membership. 

   • Written confirmation will be provided upon processing your cancellation.

4. Membership Benefits During Cancellation:

   • Members can continue enjoying perks like facility access, discounts, and program reservations until the last day of the paid billing cycle.

Effective 3/1/25, all members will be charged the Capital Improvement Fee when reactivating a membership at the YMCA of Ithaca and Tompkins County regardless of former membership status.

Membership Holds:

We understand that sometimes life circumstances may require you to temporarily suspend your membership. To accommodate these needs, we offer a membership hold option:

• Hold Requests: Members may place their membership on hold for a minimum of 1 month and up to 6 months. Holds can be requested ONCE per calendar year. Please keep this in mind when choosing a hold period.

• Request Deadline: Submit your hold request by the 25th of the month prior to the hold period.

• Hold Benefits: While on hold, you retain your membership rate and avoid reactivation fees when you resume your membership.

• How to Request a Hold:

  • Complete the hold request form available on your member portal.

  • Visit or contact our customer service desk to assist with the process.

By following this policy, members can manage their accounts conveniently and avoid unnecessary charges or interruptions to their membership. If you have questions please email the Membership Director at membership@ithacaymca.com.