Jobs
Job Code: Trainer
Wellness Coach
Category: Fitness Support
Description:
Job Title: Wellness Coach
Shifts: Part-time up to 29.5 hours per week with various shifts schedules available
FLSA Status: Non-exempt-Part-time
Starting Pay Rate: $15.50 -16.00/hr
Reports to: Health and Wellness Director
POSITION SUMMARY
The Wellness Coach is responsible for providing members as well as guests with a positive and enjoyable workout experience. The incumbent will display outstanding customer service, be friendly, helpful and attentive to those working out in the fitness area. Responsibilities include; develop member relationships, assist members with their fitness program, maintain the cleanliness of the fitness area and the equipment, conduct fitness orientations, and assist in preventative maintenance of equipment.
OUR CULTURE
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
ESSENTIAL FUNCTIONS
- Connect with our members to assist them in achieving their physical fitness goals.
- Welcome, assist and interact with members using the wellness center facilities.
- Provide safe and effective exercise instruction, while building relationships and helping to facilitate relationship building amongst members.
- Provide exceptional customer service to all members utilizing the Wellness Center.
- Review all policies outlined in the EAP regarding emergency procedures relating to injury or illness of a member.
- Know and enforce all Health & Wellness program policies, procedures and rules in a consistent, fair and firm manner.
- Supervise all Wellness Center activities while on duty, conduct new member orientations as required and follow up with members after initial orientation.
- Demonstrate for members the proper technique of how to use the Wellness Center equipment.
- Respond to incidents, accidents and emergencies appropriately, calmly and professionally.
- Protect the organization and the members from harm or suit.
- While on duty and not otherwise engaged with a member, walk around the health and wellness areas approximately every 15 minutes.
- Never perform personal functions while on duty: phone calls, texting, writing, reading, exercising, talking to friends, talking with other personal training instructors, ETC. Remember you are here to work.
- At any time there are no members in certain health and wellness areas, clean equipment, prepare member folders and any other assigned paperwork.
- Perform all maintenance tasks as assigned.
- Report emergency maintenance needs immediately to the facilities department.
- Record and report any faulty equipment and/or lapse in maintenance.
- Process work request form and forward to facilities department and Supervisor.
- Administer proper CPR/AED and O2 in accordance with training and facility procedures.
- Report to work on time, be prepared and ready to work at the time your shift begins.
- Ensure adequate coverage if unable to work as assigned.
- Be flexible and available to help cover coworkers’ shifts.
- Conform to all dress codes as provided by the Supervisor.
- Work with fellow staff members and treat them with respect.
- Be flexible and adaptable in order to accommodate members’ needs and wants.
- Be able to answer members’ questions, concerns, and complaints in a timely and courteous manner.
- Communicate and educate in a knowledgeable and professional manner.
- Respond to change and requests within the Health & Wellness Department with flexibility ensuring efficient operation.
- Demonstrate teamwork and organization by communicating problems or constructive criticism to the Supervisor at the end of your shift.
- Take attendance every half-hour using the attendance sheet.
- Assist with inside and outside promotions as they relate to the Health and Wellness program.
- Support and assist newly hired Wellness Coaches.
- Attend all required staff meetings and trainings.
- Accept other assignments as requested by the Supervisor.
- Contribute as a member of the fitness team towards improving the lifestyles of our members.
- Follow all YMCA of Ithaca and Tompkins County policies and procedures.
- Maintain basic knowledge of other program offerings to help serve member’s needs.
- Other duties as assigned by the Supervisor.
Benefits:
ADDITIONAL BENEFITS
- 403B Tax-Deferred Retirement Savings Plan through YMCA Retirement Fund
- Free individual YMCA membership.
- 50% off YMCA program registrations
- Closed most major national holidays including Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Requirements:
- Must be at least 18 years old to work in the Health, Wellness, and Fitness Department.
- Minimum of High school diploma or GED required.
- Previous experience in a health and wellness environment desired.
- Must hold and maintain current CPR, AED, and First Aid certifications or successfully complete aforementioned certifications no later than 30-days after employment begins.
- Exceptional customer service skills required.
- Dynamic, highly motivated and energetic relationship builder with strong verbal and written communication skills.
- Must be able to demonstrate proper form, technique and body alignment on all strength and cardiovascular equipment.
- Must be able to evaluate a constantly changing environment for safety and to ensure that members’ needs are met.
- Demonstrate leadership skills in an outgoing, friendly, assertive, professional manner.
- Demonstrate a sincere desire to improve the health and wellness of YMCA Health and Wellness programs, staff and members
- Ability to lead and motivate others
- Demonstrates excellent planning and organizational skills, ability to handle multiple projects simultaneously.
- Refrain from diagnosing injuries, offer medical advice, and dispensing or endorsing any and all commercial health products
WORK ENVIRONMENT & PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is normally performed in a typical YMCA facility environment. At times, the employee may be exposed to situations where injuries may occur. Frequently exposed to loud noise and background music. Occasionally exposed to outdoor weather conditions in conducting certain Health & Wellness programs. Frequently exposed to OSHA approved cleaning solutions.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
